Returns & Exchanges
At HeroMart, we want you to feel heroic in your new attire, so if your fit isn't perfect, we offer a hassle-free 30-day return policy. All items must be unworn, unwashed, and include original tags to qualify for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the garments in their original packaging and include the packing slip provided in your portal confirmation.
Attach Shipping Label
Download and print the prepaid shipping label from your email, then fix it firmly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing